FAQ's

Q. Is COD (Cash on Delivery) available?

A. Yes. COD is available for most locations.

Q. How long will it take for my order to arrive?

A. Orders typically take 2 to 6 business days to arrive, depending on the location and demand.

Q. Is shipping really FREE?

A. Yes, shipping is completely FREE all over India.

Q. Do you provide refunds or returns?

A. Yes. We offer a simple 5-day return and refund policy. Check our policy section for details.

Q. How long does it take to receive a tracking number?

A. 1-2 business days after placing the order.

Q. How can I pay?

A. We accept Credit Cards, Debit Cards, UPI, Net Banking, and COD (where available).

Q. Is Checkout safe on this site?

A. Absolutely! Our site is secured with SSL encryption, ensuring 100% safe transactions.

Q. How do I cancel my order?

A. You can cancel your order within 12 hours by emailing us at support@truelex.store.

For further inquiries, contact us at support@truelex.store